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The CIM (Customer Interaction Management) Forum is a business and technology consortium designed to discuss best practices and critical insights related to customer service and sales support systems. Combining extensive experience with knowledge gleaned from millions of customer interactions, CIM Forum members provide thought leadership in the deployment of new call center technologies and methodologies, discuss key performance indicators, address technical infrastructure requirements and collaborate in documenting proven best practices that create a consistently exceptional customer experience. |
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 | | Jump to the CIM Forum Communities and participate in the discussion now. More > |  | | Read the CIM Forum Blog, Access suggested articles and information on CIM. More > |  | | Check out the Resource Center to find whitepapers, case studies and other helpful Interaction Management reference materials. More > |  | | Check out dates and times for upcoming and pre-recorded Webinars. More > | |  |
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