Welcome to the CIM Forum Blog! 

The CIM Forum is a community of industry leading businesses and high technology organizations focused on taking Customer Interaction Management to the next level.  By discussing current/leading topics, sharing best practices and Key Performance Indicators – our community members are provided the best and latest information to tackle CIM and lead their respective industries. 

I want to encourage everyone that visits this blog to begin a dialogue – often times, many issues we face in the Customer Service arena are common, even in different industries.  The community is an invaluable resource to the members and the more we add to it, the more we will all reap from it as well!

Though the CIM Forum is sponsored by Talisma – I want to be very clear in that this is not a “Talisma”-owned forum.  The CIM Forum is “owned” by you – the richness and value of the content is driven by the community.  I am fortunate to have the opportunity to help facilitate such an exchange and I look forward to your first post!

Anand Chopra
Sr. Director, Marketing
Talisma Corporation